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Guides and documentation for safe, offline-first gear lists.
Contacts
Your people directory — crew, clients, and production companies
Contacts is your account-wide directory of people and organisations. Two contact types: 'Person' (with roles, from which the department follows) and 'Company'. Contacts are reusable across every project — pick them in the Crew tab, attach them as the project's client, or link them to gear as the providing person. Reach the page from the sidebar (Tools → Contacts).
How the directory is organised
Every contact is either a Person or a Company — the 'Contact type' switch at the top of the editor. That's it — no third type. People additionally carry roles, and their department follows from those roles.
- Person
- Individuals you work with on shoots. Each can hold multiple roles (e.g. DP + Camera Operator) with one starred as default. Grouped by the department of their roles: Camera, Grip, Light, Sound, Production, Art, HMU & Costume, Post Production, Other.
- Company
- Organisations — production houses, agencies, clients, occasional rental houses if you want them here rather than in the dedicated Rental Houses page.
Tips
- Rental Houses live on their own page (sidebar → Rental Management → Rental Houses). Use the Contacts directory for individuals and production companies; use Rental Houses for vendor-specific data (account number, opening hours, rate sheets).
- Linking a contact to a project doesn't 'consume' it — the contact stays in the directory and can be linked to many projects.
- The contact list uses virtualised rendering — performance stays good even with hundreds of contacts.
Adding a contact
From the Contacts page.
- Click 'New Contact' in the page header.
- Pick the contact type: Person or Company.
- Enter the name.
- For a Person: add one or more roles and star the default one — it shows up everywhere the contact appears unless overridden. The department follows from the roles. Optionally link the company they work at.
- Add phone and email — 'Add phone' and 'Add email' take further numbers and addresses.
- Fill in the other fields if relevant: IBAN, address, VAT ID, invoicing prefill (customer type, invoice language, buyer reference, payment terms, default quote markup), rate, union, certifications, aliases, meals & dietary needs, rental discount, notes.
- Address: type the postal code and the city, state and country fill in by themselves (80331 → München, Bayern, Germany). A city you typed yourself is never replaced; for an Austrian or Swiss 4-digit code, pick the country first.
- Optionally upload a photo.
- Customer no.: leave it blank — the next free number is assigned on save (the field shows which). Every contact gets one, collaborators included; existing contacts were numbered once. A number another contact already uses is rejected.
- Save. The contact is now selectable in any project.
Tips
- Add a contact right after you work with someone new — by week three you'll have forgotten the phone number.
- The notes field is where 'good with location audio', 'owns FX9', or 'available weekdays only' goes. It's also where you stash rate information.
- Photos help on large productions when names blur together.
- Customer numbers count up from the highest one on file and keep its prefix (K-0099 → K-0100). 'Assign next' numbers an older contact that has none.
- Customer numbers are yours alone: a collaborator's contact keeps the number you gave them, and they never see it.
Meals & dietary needs
Record what someone eats once, and it follows them onto every project.
- Open a crew contact and scroll to 'Meals & dietary needs'.
- Add a diet with the suggestion chips (Vegetarian, Vegan, Halal, Kosher, Gluten-free …) or type your own and press Enter.
- Add allergies and intolerances in the second field. These are treated as safety-critical and shown in a warning colour everywhere.
- Use the notes field for anything that isn't a tag — 'eats before call', 'no cold food on set'.
- Save. The profile now appears on every project this contact is booked on.
Tips
- A project's crew row inherits the contact's profile. If someone eats differently on one job, edit it on the crew row — that creates a per-project override and leaves the contact untouched. 'Use contact's' clears the override again.
- Cast works the same way but lives on the character record, because cast members aren't linked to contacts.
- Typing 'Vegetarian' by hand and clicking the Vegetarian chip produce the same entry, so the counts never split across two spellings.
Operator preferences
Note how each crew member likes their kit — fluid head drag, how the onboard monitor is mounted, favourite lenses — and print it as a briefing PDF. Your own preferences can be shared with your connected crew.
- Open a crew contact and find 'Operator preferences'. Click Add.
- Pick a category (Tripod head, Onboard monitor, Camera package, Project requirements, Lenses, Grip & support, Monitoring, Workflow & communication, Other) or choose 'Custom category…' and type your own.
- Under 'Applies to', keep 'Every role' or pick the role the preference is for (DoP, Camera Operator, 1st AC…). A preference for one role shows in a project only where the person has that role; the card says 'Only as …'.
- Give the preference a short title ('Fluid head drag') and the details ('Pan on 5, tilt on 2').
- Add tags, and devices: pick them from the device library or type anything that isn't in it, such as 'ULCS clamp'.
- Save. Edit or delete a preference with the icons on its row.
- Your own preferences live on your profile contact (the one with the lock badge), under 'My operator preferences'.
Tips
- Preferences you write on someone else's contact are private: they stay in your account, like the contact's notes.
- To share your own preferences, open 'More' in the page header and choose 'Share My Preferences with My Connected Crew', or use 'Share with my crew' in 'My operator preferences'. Your connected crew then see them read-only on their contact for you, under 'Shared by …'. Edits are shared again automatically; 'Stop sharing' removes the shared copy. While you share, the shared copy is included in 'Download my personal data' (Settings → Security & Privacy → Privacy & Legal).
- You can only share your own preferences. Anyone you are connected with can still keep their own private notes on your contact, below your shared ones.
- Export a PDF for one contact with the PDF button in the section, or open 'More' in the page header and choose 'Export My Preferences (PDF)' or 'Export All Contacts’ Preferences (PDF)' for a crew briefing.
- Each category shows its icon and how many preferences it holds; the section header shows how many preferences and gear rules the contact has.
- Gear rules: below the preferences, 'Gear rules' holds Auto Gear rules that belong to this contact. Click 'Add rule', or the lightning icon on a preference ('Create gear rule') to start from that preference's devices. When you generate Auto Gear in a project where this contact is linked on the Crew tab, the rule adds its items to the gear list, on top of the project's own rules. Untick a rule to switch it off. Gear a rule already added stays on the list.
- In a project: Requirements → 'Operator preferences' lists the preferences of the project's DoP, camera and Steadicam operators and 1st and 2nd AC, one role at a time. 'Add to project' copies one into the project, where you can change it for this shoot; 'Save to contact' writes a changed copy back to the contact. See Projects → Project Requirements.
- Camera setup: below the preferences, 'Camera setup' shows the structured settings saved for this contact — user buttons, tripod, monitoring, rigging and camera support. You record them in a project: Requirements → Operator preferences → 'Save to contact' takes them from a camera package, and 'Apply to …' puts them into the camera package of the next project. On the contact you can read them and remove a section with the bin icon. The contact's PDF includes them.
- Add from my rules: in 'Gear rules', 'Add from my rules' lists the Auto Gear rules you already have under Settings → Projects & Gear → Auto Gear. Tick the ones this contact should carry and choose 'Add … to contact'. Each one is copied: changing your own rule later does not change the copy, and a rule that is already on the contact is marked and cannot be added twice.
- Gear rules and camera setup can be shared too. 'Share with my crew' on your profile contact shares your preferences, your switched-on gear rules and your camera setup. While sharing is on, the two ticks under 'Also shared:' (Gear rules, Camera setup) take either part out of the shared copy at once. If you were already sharing before this was added, both ticks start off: nothing more is shared until you tick it.
- What a connected person shared with you appears on your contact for them under 'Shared by …': their preferences, their camera setup and their gear rules, all read-only. Their gear rules run in your projects while they are on the crew (the project's Auto Gear tab lists them as 'Shared', each with a tick to leave it out of that project), and their camera setup can be applied to a camera package in Requirements → Operator preferences with 'Apply shared setup to …'. Shared rules and setups are read from the server when you open the contact page or the project, so they need a connection; they are not stored on your device. When the person stops sharing, they are gone the next time you open the page. Gear already generated and values already applied stay in your project.
Multi-role crew
A crew member can hold several roles. The default role is what shows up automatically; the others are selectable per project.
- Add roles in the Contact editor or directly from the project's Crew tab.
- One role is marked as default — that's the one used for call-sheets and PDFs unless you override on a per-project basis.
- Use multi-role for people who genuinely cover several positions ('DP + Camera Operator', 'Sound Mixer + Boom Op'). Don't add roles you never use — clutter.
- Per-project override: on the project's Crew tab, change the active role for that specific shoot without touching the contact's default.
Using contacts in a project
Three places where the directory feeds into a project.
- Crew tab — assign crew members to the project. Each appears with their default role (overridable per project).
- 'Production Company / Renter' field on the project's Overview tab — link a company contact as the client.
- Provider on gear-list items — when a piece of gear is provided by a specific contact ('owned by Mike, sound mixer'), the row carries their name.
- A contact's Projects list covers every way a project uses them: as crew, as the production company, and as a gear provider — a rental house you assign to equipment appears there even if you never added them to the crew.
Tips
- Crew assigned to a project show up on the call sheet PDF and the export by default.
- Contact info is one click away during a shoot — open the project's Crew tab, tap the contact card.
- Crew rows typed without a contact are linked automatically when you open Contacts, but only when it is unmistakable: a row with an email to the one contact with that address, a row without an email to the one contact of that name. Two contacts with the same name are left for you to pick, and projects shared with you by someone else are not changed.
Finding contacts
Search and filter on the Contacts page.
- Search input matches name, aliases, roles, and every email address and phone number.
- The All / People / Companies switch narrows the list by contact type.
- Department chips (People only): Camera / Grip / Light / Sound / Production / Art / HMU & Costume / Post Production / Other. Tap a chip to filter; tap again to clear.
- Sort options: Name, Role, Department, and Recent (last changed first).
- Select several contacts with their checkboxes (or Select all) and the bar above the list offers Merge, Edit and Delete for all of them at once. Edit changes the role, the company (or 'No company (unlink)'), the union and the rate — only the fields you switch on are written.
- On a phone (below the tablet breakpoint) the contact-type switch and the department pills fold into one 'Filters' button carrying the number of active filters, with Sort beside it; the search folds into a magnifier button that opens the field, and Select all and the result counter stay on screen. Tap Filters to pick People/Companies and a department, then 'Show N contacts' to apply — nothing is dropped, it is folded.
- On a desktop, where the list is the column beside the open contact, the department chips fold into one 'Department' menu next to Sort, so more contacts fit above the fold. The tiles themselves are compact, and wherever the list spans the page (a tablet, or a phone turned sideways) they sit side by side in as many columns as fit.
Tips
- The department pills are a People sub-filter — they disappear when you switch to Companies, because a company has no department.
Contact photos
Optional but useful. A photo helps put a name to a face on a large production.
- Open the contact for editing.
- Click the photo area or 'Upload'.
- Pick an image (square crops best).
- Save.
Tips
- Photos sync with Cloud Sync — upload once, see them on every device.
- For Production Company contacts, the company logo is more useful than a person's photo.
Batch import (CSV / vCard)
Import multiple contacts at once via the three-step import wizard. Useful when migrating from another tool or importing a crew database from a colleague.
- Supported formats: CSV (with header row matching contact fields) and vCard (.vcf).
- Step 1: 'Import' in the page header opens the wizard; pick one or more .csv or .vcf files.
- Step 2: choose which fields to import via checkboxes — Email, Phone, Department, Role / Title, Company, and Notes. Name is always included. (There's no column-by-column mapping step.)
- Step 3: review the preview, confirm. Items are added in bulk. If the files hold no contacts, the preview says so — go back and choose another file.
- Existing contacts are detected by matching email or phone. Matches are flagged as duplicates and left unchecked in the preview — they're skipped, never merged or updated.
- Rows or cards the importer can't use are listed in an amber banner above the steps, each with its file name — for example a vCard entry without an end, a CSV row without a name, or a file over 5 MB. Up to five are shown, then a count of the rest.
Tips
- Run a small test (5–10 rows) before importing a large file to confirm the fields come through correctly.
- vCard is the easiest path for migrating from a phone or email client.
Duplicates and merging
Two cards for the same person are almost always the result of the same contact being created independently on two devices, or of a crew name typed slightly differently. Merging keeps one card and hides the rest — nothing is deleted.
- Automatic cleanup
- On first start after an update, contacts that are unmistakably the same person are folded together: your own profile card, cards linked to the same connected user, and cards sharing the identical email address. The kept card inherits the others' details, and every reference (project crew, production company, provider assignments, owned gear, sub-rentals) is re-pointed to it.
- The same person from several devices
- Your own profile card and the card of each connected-crew member can be created again on a new device or after clearing the app's data. Whenever you are signed in and everything has synced, the app merges such copies by itself: one card per connected person and one profile card. The merge is saved and sent to your other devices like one you make yourself, so the copies do not come back. Two different cards that only share an email address are never merged automatically.
- Merge all duplicates
- A bar appears on the Contacts page when duplicate groups remain — including look-alikes such as the same name and phone number. One click merges them all, behind a confirmation, with a single Undo.
- Merge selected
- Pick the cards yourself and merge them into one, regardless of how similar they look. Useful for the same person under a maiden name, a nickname, or a second email address. Like every merge, it moves the merged cards' places — project crew, gear, sub-rentals and damage reports — to the card that is kept.
- Undo
- The message that confirms a merge carries an Undo button for 10 seconds. Undo restores the hidden cards and the survivor's own details as they were before the merge. There is no merge history to undo a merge later, and the automatic cleanup has no Undo.
Common Pitfalls
- Merging a duplicate INTO a non-profile card when one of them is your own profile contact. Merge the duplicate into your profile instead — your profile card is the one your account keeps in sync.
- Expecting merged cards to disappear from the list count immediately on another device. The merge travels with cloud sync; the other device shows it after its next sync.
- Merging two people who genuinely share one mailbox (info@…). Automatic cleanup treats an identical email address as the same person, and its folds cannot be undone — if two different people end up on one card, add the second person as a new contact.
Deleting a contact
Removes the directory entry. Places that used the contact keep the name they saved but lose the link to it.
- Find the contact in the list.
- Select it to open the detail panel on the right.
- Click Delete in the detail-panel header.
- Confirm. If the contact is still used — as project crew, a project's production company, a gear provider, in a sub-rental or a damage report — the dialog lists those places first.
- The message that confirms the deletion carries an Undo button. A few seconds later the deletion is saved and sent to your other devices.
Tips
- To delete several contacts at once, select them and use Delete in the selection bar. That cannot be undone; when any of them is still in use you have to tick 'I understand these contacts are still in use.' first.
- Deleting a contact that other contacts were merged into deletes those merged copies with it, so none of them comes back in the list. Undo brings them all back.
- With Cloud Sync, a contact deleted on another device disappears here at the next sync — or at the next start, if this device missed it. If you edited it here in the meantime, the conflict dialog asks which version to keep; a contact that was merged into another one gives way silently.
- Export a manual backup before any large delete operation.
Habits that keep the directory useful
- Add new contacts immediately after working with them. Cold memory loses phone numbers fast.
- Use specific notes ('good with sound on the day, slow with paperwork') rather than vague ones ('reliable').
- Review the directory once a quarter. Delete contacts you'll never call again; update phone numbers for the ones you will.
- Use Production Company contacts for clients/agencies, even if you only have one person there — the company is the persistent entity; people rotate.
- Sync. With Cloud Sync, the directory follows you between devices and is part of your manual full-backup.
Common Pitfalls
- Treating the directory as 'people on this project' rather than 'every person worth keeping'. The whole point is reuse across projects.
- Leaving notes blank. Six months later the contact is just a name.
A well-maintained Contacts directory is what makes crew coordination quick rather than tedious. Add people once, link them many times.
Related Topics
See also
